Refund Policy

You pay per candidate-node consumed: a charge occurs only when a candidate actually starts a stage of an assessment, priced by tier. There are no seat fees for designing workflows, and no charge for stages a candidate never starts. This policy applies to those consumption charges and to any prepaid capacity.

Once a candidate starts a stage, the node is consumed: the assessment runs, the capture happens, and the scored report is produced. Consumed nodes are therefore not refundable, including when:

• The candidate abandons the stage after starting it
• The candidate is disqualified for violating the Code of Conduct or Terms of Service
• You disagree with a score or recommendation; the human review and override path exists for that

If a platform failure on our side prevents an assessment stage from completing, that node is not charged; if it was already charged, it is credited back. Reported failures are verified against our session logs.

Unused, prepaid candidate-node capacity is refundable on request. If Strata discontinues a service you prepaid for, unused capacity is refunded in full. Approved refunds are processed within 7 to 10 business days to the original payment method.

• Email sameera@stratahire.ai or sai@stratahire.aiwith the subject line “Refund Request”
• Write from your account email and include the invoice or assessment in question
• We aim to respond within 3 business days

Strata reserves the right to update this Refund Policy at any time. Changes will be posted on this page with an updated date.